Guide to a Well Organized and Effective Service Desk
We’ve all done this. We find a techie who’s a gun at solving problems; they’re fast, polite and efficient. They’re our go-to guy or gal. Whenever we have a problem, we always ask for John and Kristy. If you’re a Service Delivery Manager (SDM) or IT Manager (ITM) with a room full of techs, this […]
