Our story is all about you.

Almost two decades of growth and innovation, and it’s always been about our clients.

Our story is all about you.

Almost two decades of growth and innovation, and it’s always been about our clients.

The ServiceTree Story

Our company, This Solution, was founded by Paul Azad in 2000, and our team of 35 specialists currently manages over 400 sites and 80,000 calls a year.

Two years ago our systems were struggling to cope with the growth in our business, so we went looking for a solution. Everything we found was little more than a management tool; lacking critical service delivery elements. This seemed a glaring oversight since technicians were central to our service delivery. So we built our own solution – ServiceTree.

The Transformation

Today, every department in our business is on the same page. We have transparency, consistency and QoS in our business. ServiceTree’s clever decision trees and patented Open Next™ technology deliver the right ticket to the right tech at the right time. That’s one of the main benefits of service automation.

So now instead of managing and dispatching tickets, we’re leading and growing teams.

ServiceTree allows IT/Delivery/Service Desk Managers to simplify and streamline their operations while delivering a better experience for managers, technicians and customers. They gain meaningful insights into the performance of their entire support team, whilst experiencing levels of automation not seen before in previous PSA software for MSPs. This leads to greater oversight, lower costs, improve SLA compliance and big improvements to CSI levels – without spending any more on people.

As a nationwide MSP, we’ve developed hundreds of processes and a number of software solutions to improve our effectiveness with our own clients, and ServiceTree is our most powerful solution to date. We believe it will revolutionize professional services automation in the MSP industry. In many ways, it has already revolutionised our business and the way we deliver services.

And it’s now it’s available to you, too. Download Brochure

ServiceTree Founder Paul Azad

Founder, Paul Azad

ServiceTree Founder Paul Azad

Con Antonio 
Business Advisor
B.BUS CPA AIPMM FPS

Con Antonio is the Managing Director of HID Group, a trusted business leader, coach and #1 best-selling author. A Certified Practicing Accountant, he uses his 30 years of expertise in accounting and business development to create efficient systems and growth strategies for our company.

Having worked with various companies across a range of industries, Con quickly learned that for a business to have lasting success, it isn’t just about changing systems but changing the mindset and habits of business owners. Con understands business and the discipline and commitment required to break through and become successful.

ServiceTree Founder Paul Azad

Peter Fritz
Marketing Manager

Peter is a writer, podcaster and marketing specialist with decades of experience in the automotive and software industries. As our resident marketing expert, Peter has been instrumental in developing our vision, our communication strategy and our engagement with the market.

With a deep understanding of the online and offline landscapes, few individuals have the coalface experience to cut through the noise, speak plainly, and deliver meaningful results. Because like all of us, he believes the only outcome that matters is a win-win for our clients and for us. Not platitudes. Not hyperbole. Just results.