With ServiceTree AUTO, your techs will enjoy hassle-free ticket allocation, you will enjoy higher utilization and profits, and your customers will enjoy faster and more efficient service.
*We’re so confident that ServiceTree AUTO will meet and exceed your needs that we’re offering a 14-day free trial! If you agree with us, you don’t need to do anything at all. Your 14-day trial will be automatically converted to a 12-month agreement. If you decide that you’d like to cancel before your 14-day trial is up, you can downgrade to the Free tier that includes 2 users. Your 14-day trial starts when you sign up for ServiceTree AUTO.
Note: Your card will be charged $1 when you start your trial to ensure that it is a valid credit/debit card.
We offer a 14-day trial when you sign up that is for 2 users.
We licence per named user, ie for each user you have in ConnectWise that you would like to utilize ServiceTree Auto
You can increase the user count at any time throughout the term. Your original term will not be extended.
There are two common definitions of a dispatcher when working in an MSP.
Utilizing our patent-pending technology, we calculate the SLA for a new ticket and then give the ticket to an available tech to ensure its done in time.
Generally, tickets that are put on hold will come up in Open Next 8 business hours after they are put on hold. This ensures tickets don’t fall off the tech’s radar. You can customize which statuses do not trigger a ticket to come back in Open Next.
No you don’t need to. We don’t utilize the SLA’s defined within ConnectWise Manage.
Although you setup the default SLA that is used for all, you can override it on a ‘per customer’ level.
Its up to you. You can choose witch service board you would like ServiceTree Auto to analyse and provide tickets to your techs from.
Yes, you can customize which status from within which service board you would like to be used.
Filtering based on type and sub-types will be released shortly on the Plus tiers.
Yes they will come up in Open Next once the scheduled time has occurred.
Open Next will only give the ticket to the ticket owner while the ticket is not overdue. If the ticket’s Open Next time (OLA) is exceeded, ServiceTree will give the ticket to the first available tech.
No, most businesses would schedule when the would like their techs to work on project tickets.
Only parent tickets are given to the tech.
There are many integrations into the ConnectWise ecosystem, but there is a very high chance other integrations will not be impacted. We work within the ticket element.
No, we don’t currently account for configuration items.
Your techs can still go into the ticket list, or board and pick any ticket they want to work on. ServiceTree Connect is our other product can handle that along with features.
We change the status of the ticket to the corresponding ‘In Progress’ that is defined per service board when you first setup ServiceTree Auto.
Your techs will still need to create a time entry. ConnectWise Manage will remember the time the ticket was opened and the status was changed, so the start time will be accurately captured (which is half the battle)
This feature is coming in our Plus tiers of ServiceTree Auto.
As soon as your ticket is in ConnectWise Automate, and is in a service board and status you have defined – ServiceTree Auto will work.
As per an RMM ticket, as long as the ticket is in a service board with the status you have defined – ServiceTree Auto will work.