With the current situation we are all facing with COVID-19, we have all been forced to work from home and think outside the square. As a whole, the IT space has been hit the least, but it doesn’t mean that we shouldn’t evaluate what we are doing and how. Many business owners don’t look at […]
The infamous glass ceiling. I am pretty sure most MSPs have heard of it – or worse felt it. The 2 ceilings we hear about are the $2m ceiling and the $4m ceiling. I only came across this glass ceiling in the last few years when speaking to MSPs, yet I have had my MSP […]
Call me a bit nosy, but I like knowing what’s going on in other IT organizations. As someone who’s been in the tech industry for decades, I know what an optimized process and healthy workplace looks like, and I also care that tech teams are functioning at their best – that’s why I started ServiceTree in […]
When it comes to a knowledge base (KB) platform, you will find that people belong to one of two groups.
Social distancing measures during the coronavirus pandemic have resulted in slapdash transitions to a remote workplace. Naturally, I was curious to see how other MSPs are handling the transition, and I’ve been fortunate enough to talk to MSPs all around the world.
Going from one MSP to another, it’s fascinating to see the similarities and also the differences in how we in the MSP community are delivering very similar services, yet going about it in very different ways.
Which PSA is the best? Perhaps that is a very biased question. For those who are a ConnectWise or Autotask you may say…
Process —ahh, that word again. The word that makes most business owners and entrepreneurs cringe. But why?
Most people are surprised when I say that a fast food restaurant and an MSP have elements in common.
As a business owner, I know exactly what it’s like to have some vendor spouting off about how you should be running your business.