Call me a bit nosy, but I like knowing what’s going on in other IT organizations. As someone who’s been in the tech industry for decades, I know what an optimized process and healthy workplace looks like, and I also care that tech teams are functioning at their best – that’s why I started ServiceTree in […]
When it comes to a knowledge base (KB) platform, you will find that people belong to one of two groups.
Social distancing measures during the coronavirus pandemic have resulted in slapdash transitions to a remote workplace. Naturally, I was curious to see how other MSPs are handling the transition, and I’ve been fortunate enough to talk to MSPs all around the world.
Going from one MSP to another, it’s fascinating to see the similarities and also the differences in how we in the MSP community are delivering very similar services, yet going about it in very different ways.
Most people are surprised when I say that a fast food restaurant and an MSP have elements in common.
As a business owner, I know exactly what it’s like to have some vendor spouting off about how you should be running your business.
One of the questions that invariably pops up when any group of MSP owners are talking is price.
What do you charge? How do you charge? What’s your best margin solution?
My answer to that question is fairly simple: Your services automation tool should answer those questions. You should be able to see the uptime (or downtime) of any solution you deploy with your customers. You should be able to easily see what products are consistently triggering support tickets, and which solutions are sailing along smoothly.
With ServiceTree, once a contract is in the solution, support tickets are intelligently routed by customer, project, SLA and more to ensure the right ticket is getting to the right tech at the right time.
Hi. My name is Paul, and I’m a techie. I love to solve problems, dig into weird patterns and tackle quirks in the network. But I’m also a business leader, so I know that using my talented team of tech experts well is the foundation for a successful managed services business. When I talk to […]
If you’re asked how much you like your job today, your answer will depend on many factors. If your boss is breathing down your neck for a report, this is the day you’ll likely respond, “I hate my job!” If you’re asked the same question tomorrow after the report is turned in, your response might […]