How to calculate churn for your MSP
Calculating churn for a managed service provider (MSP) is a necessary process that can provide valuable insights into customer satisfaction, retention, and growth projections. In this blog post, we will discuss how to calculate churn for an MSP and why it’s important to track. What is churn? Churn, also known as customer attrition, is the […]
After Hours Support – What Is Expected Of Your Team
Like any other service-based industry, an MSP is only as good as its people. Yes, tools are important, but unless you plan on hiring robots and AI to do all your support, people will be your special sauce that your customers will appreciate. Having had an MSP since 2000, I am especially aware that […]
Invoicing Pains and Labor Costs
In a business environment that is increasingly moving toward a XaaS model, MSPs are caught in the middle. On one hand, most of what we offer or recommend to our customers use the subscription model. Yet, our biggest asset for our business is still a fixed cost. Although staff labor is our biggest cost, the […]
Keeping Your Most Skilled Assets Happy
Hi. My name is Paul, and I’m a techie. I love to solve problems, dig into weird patterns and tackle quirks in the network. But I’m also a business leader, so I know that using my talented team of tech experts well is the foundation for a successful managed services business. When I talk to […]
