Hello, money!

True Knowledge & Process Automation

ServiceTree takes the knowledge out of your technicians’ heads and automates many of the processes that until now, required human intervention, with all their flaws and inconsistencies.

From ticket creation, allocation and monitoring to device access control, inventory and logistics, ServiceTree makes 360-degree knowledge and process automation a reality for the very first time.

Support jobs are allocated based on a roster system and automatically assigned based on skillset, compliance and availability. Importantly, this happens one job at a time so techs can’t cherry pick jobs they want to do and delay or ignore others.

Hello, money!

True Knowledge and Process Automation

ServiceTree takes the knowledge out of your technicians’ heads and automates many of the processes that until now, required human intervention, with all their flaws and inconsistencies.

From ticket creation, allocation and monitoring to device access control, inventory and logistics, ServiceTree makes 360-degree knowledge and process automation a reality for the very first time.

Support jobs are allocated based on a roster system and automatically assigned based on skillset, compliance and availability. Importantly, this happens one job at a time so techs can’t cherry pick jobs they want to do and delay or ignore others.

Technicians hate completing job sheets, writing documentation, scheduling work and generating reports. ServiceTree renders all of these tasks obsolete because it does all of this automatically.

Nothing is missed – every task and every action is tracked. That means every billable minute is billed.

Job authorization, staff compliance, rostering, support documentation and client access controls are all managed within ServiceTree – much of it automatically.

Forget maintaining a separate database of clients’ login credentials – a practice that is woefully insecure – you don’t need it anymore. When access to a remote system is required (E.g. RDP, VNC or SSH), ServiceTree seamlessly connects techs to necessary remote devices or networks – all without leaving ServiceTree.

ServiceTree is optimised to deliver a process that flows smoothly – guiding each support issue through all stages of identification, definition, allocation, execution, reporting and invoicing.