Remote Management is the norm in today’s IT support environment. The power of the Internet allows us to remotely manage a device from the other side of the world as if we were sitting in front of it. But this power has one major drawback, and that is the security of the remote device.
What happens when a member of your team leaves the business – along with the spreadsheet containing passwords to routers, servers and everything else? If you’re only supporting one customer, you might manage; just change every password. But you’re an MSP, right, so that means you’re supporting multiple customers with multiple devices. Now what?
What’s he doing on that server..?
Ever wondered what your techs do when they jump onto a customer’s server? What about new team members; how soon do you give them access to your customer’s network? Giving it too early can be risky, especially if they screw things up. Leaving it too late can impact your bottom line since they can’t be very productive without it. And then there are the different products you use to connect to them.
With ServiceTree, all this is history. Your team can now connect remotely to your customers’ devices directly from a Web browser without seeing a single password. Even better, everything they do is recorded, so you can review what they’ve done if there’s an issue. And we’re not talking crazy log files or auditing windows event logs, either. We mean press play and watch a video of what they did – even if they SSH’d in. Now that’s an audit trail!
For extra power, just add Salt.
Sometimes you don’t need to jump in and take over a computer or server – all you need do is fire off a script or a command, maybe remotely start a silent install of an application. Thanks to ServiceTree’s integration with Saltstack, that’s not a problem.
We’ve taken the power of Salt and embedded it directly into ServiceTree, which allows us to make use of its powerful capabilities while ensuring its power is controlled and only provided as needed. Better still, when a techie uses it, they can only do what your SME has set up, ensuring that no one can get too ‘creative’.
So think about the big picture. Do you really need your techs to be working from the office? Why not look at other geographical locations – even other countries – to supplement your team. Scale and leverage global resources and put yourself in a position to compete with the big boys.