- Free
- Standard
- Standard+
- Enhanced
- Enhanced+
Free | Standard | Standard+ | Enhanced | Enhanced+ | |
Max 2 | $19 /year | $21 /year | $24 /year | $26 /year | |
Open Next | |||||
Button | Yes | Yes | Yes | Yes | Yes |
Next 5 | Yes | Yes | Yes | Yes | Yes |
Prioritization | |||||
Type | Yes | Yes | Yes | Yes | Yes |
Subtype | Yes | Yes | Yes | Yes | Yes |
Contact Type / Role | Yes | Yes | Yes | Yes | Yes |
Based on Status of Ticket | Yes | Yes | |||
(ie New= 30 mins, Waiting Customer 8 hours) | |||||
Ticket Chosen Based on | |||||
Business Hours | Yes | Yes | Yes | Yes | Yes |
SLA Mins | Yes | Yes | Yes | Yes | Yes |
Customer White List | Yes | Yes | |||
Type White List | Yes | Yes | |||
Subtype White List | Yes | Yes | |||
Customer Satisfaction | |||||
CSAT | Yes | Yes | |||
Customer Ticket Scheduling - Individual | Yes | Yes | |||
Customer Ticket Scheduling - Team/Group | Yes | Yes |