- Free
- Standard
- Standard+
- Enhanced
- Enhanced+
| Free | Standard | Standard+ | Enhanced | Enhanced+ | |
Max 2 | $19 /year | $21 /year | $24 /year | $26 /year | |
| Open Next | |||||
| Button | Yes | Yes | Yes | Yes | Yes |
| Next 5 | Yes | Yes | Yes | Yes | Yes |
| Prioritization | |||||
| Type | Yes | Yes | Yes | Yes | Yes |
| Subtype | Yes | Yes | Yes | Yes | Yes |
| Contact Type / Role | Yes | Yes | Yes | Yes | Yes |
| Based on Status of Ticket | Yes | Yes | |||
| (ie New= 30 mins, Waiting Customer 8 hours) | |||||
| Ticket Chosen Based on | |||||
| Business Hours | Yes | Yes | Yes | Yes | Yes |
| SLA Mins | Yes | Yes | Yes | Yes | Yes |
| Customer White List | Yes | Yes | |||
| Type White List | Yes | Yes | |||
| Subtype White List | Yes | Yes | |||
| Customer Satisfaction | |||||
| CSAT | Yes | Yes | |||
| Customer Ticket Scheduling - Individual | Yes | Yes | |||
| Customer Ticket Scheduling - Team/Group | Yes | Yes |
