All integrations are included in your monthly fee and configured for you as part of your onboarding process.
It’s powerful for many reasons, but what attracted us was its speed and support across multiple platforms. Salt allows ServiceTree to remotely execute commands and scripts on Windows, Linux, and MacOS. Most will attest that Salt isn’t for the faint-hearted; targeted at (and only accessible by) diehard command-line geeks. However, that’s no longer the case, thanks to ServiceTree.
We have tamed the beast, providing more than just a role-based access control (RBAC). Instead, we offer a mechanism for your SME to build the most powerful actions, and we allow the most novice user to access it without ever needing to see the CLI. It’s delivered exactly when required as you’re working through a ticket. From remotely installing an application or creating a user, to restarting a service or deploying a full Virtual Machine on-premise or in the cloud, the options are endless.
Everything from purchase orders, payments, receipts and contact data get synced both ways. Also unique is the fact that the transaction count is unlimited.
Debtor invoices raised in ServiceTree sync across to XERO, NetSuite and Quickbooks, including all line items and GL codes. Likewise, creditor invoices logged in ServiceTree are automatically recorded in your accounting software and updated accordingly when paid. Receipts in XERO, Quickbooks and NetSuite are synced across toServiceTree, marking them as paid.
You can allocate sensors based on the subscribers’ rules and trigger alarms that automatically raise tickets in ServiceTree. Alarms in PRTG are then automatically marked as ‘acknowledged’.
This integration also automatically prioritises and triages PRTG-generated tickets, so for example, a workstation issue will usually be set as a lower priority than a domain controller issue.
Ingram Micro integration coming Q2 2019.
Tech Data integration coming Q2 2019.
As the business owner, you can check how your team’s efficiency metrics are tracking. Before reps visit a customer, they can ask how many tickets are open for them, or request details on ticket xyz, all from their smartphone!