Automated Dispatching for ConnectWise Tickets

A Chrome Extension for ConnectWise Manage designed to improve your ticketing workflow.

NO MORE manual searching for an available and qualified tech

ServiceTree matches the right tickets to the right techs based on the parameters you set within the tool. No dispatcher needed!

NO MORE lost tickets

Ideally, your tech finishes a ticket all in one sitting. But we know this isn’t always the case. That’s why Open Next ™ automatically reschedules tickets.

NO MORE cherry-picked tickets

Tickets are automatically dispatched to technicians based on parameters you set in the tool, including the tech’s skills, the client’s SLA, and more.

SAVE TIME

Start Working Efficiently.

Facilitated Scheduling

Rather than a mess of back and forth emails, clients are able to schedule a time on the calendar with a specific tech or the next available team member

Designed for MSP Integration

ServiceTree is designed for the distinct needs of an MSP, created using data and analytics from over 100,000 tickets.

Easy Usage

ServiceTree integrates seamlessly with daily operations as a downloadable Chrome extension. After a quick 5-10 minute setup, techs are a simple click away from working on their next ticket.

30 day FREE trial - NO CREDIT CARD REQUIRED

*We’re so confident that ServiceTree will meet and exceed your ConnectWise dispatching needs that we’re offering a 30-day free trial, no credit card required! If you like what you see, simply add your billing information, select your plan, and you’re ready to go! Your 30-day trial starts when you sign up for ServiceTree.

Standard SLA

Ticket Type

Contact Type

Customer SLA

TWO VIEWS

Access Exactly What You Need.

Tech View

Tech’s hit one OpenNext™ button that automatically changes the status to in progress and starts time tracking.

Manager View

As the manager, you will have a different view than your techs. You will see the next five tickets that the techs are expected to work on.

PRIORITIZE

OpenNext is Customizable to your MSP

Contact_Type_ServiceTree_ConnectWise
Tech_Type_ServiceTree_ConnectWise2
SLA_ServiceTree_ConnectWise2

For Techs

Extra simple and fast with easy customer scheduling built in.
ServiceTree_Open_Next
Work on the ticket
ServiceTree_Open_Next

For MSP Owners

All the variables you want to customize.

For Clients

EASY SETUP

Get Up and Running in Minutes

1
2
3
Set a Standard SLA
Map your Statuses
Add your Resources

FAQs

ServiceTree Auto offers a 14 day trial.

We license per named user, i.e., for each user you have in ConnectWise that you would like to utilize ServiceTree Auto.

The minimum license term, after the 14 day free trial, is 12 months. 

You can increase the user count at any time throughout the term. Your original term will not be extended.

There are two common definitions of a dispatcher when working in an MSP. 

  • A person who looks at the service boards to make sure tickets are being worked on and not forgotten. ServiceTree replaces this role by dispatching the ticket throughout the life cycle of the ticket.
  • A person who answers the phone, creates the ticket, and may or may not schedule the ticket to the appropriate tech. ServiceTree does not replace the person answering the phone or creating a ticket. However, we remove the requirement to find a tech to work on the ticket and ensure that no one forgets about it.
  •  

Utilizing our patent-pending technology, we calculate the SLA for a new ticket and then give the ticket to an available tech to ensure it is done in time.

Generally, tickets that are put on hold will come up in Open Next within 8 business hours. This ensures tickets don’t fall off the tech’s radar. In Open Next, you can customize which statuses do not trigger a ticket to come back.

No, you do not need to set up SLA's within ConnectWise. ServiceTree AUTO does not utilize the SLA’s defined within ConnectWise Manage.

Although you set up the default SLA used for all customers, you can override it on a ‘per customer’ level.

It is up to you! You can choose which service board you would like ServiceTree Auto to analyze and provide tickets to your techs.

Yes, you can customize which status from which service board you would like to be used.

Filtering based on type and sub-types will be released shortly on the Plus tiers.

Yes, they will come up in OpenNext™ once the scheduled time has occurred.

OpenNext™ will only give the ticket to the owner while the ticket is not overdue. If the ticket’s OpenNext time (OLA) is exceeded, ServiceTree will give the ticket to the first available tech.

No, most businesses schedule when their techs work on project tickets.

Only parent tickets are given to the tech.

There are many integrations in the ConnectWise ecosystem, but it is highly unlikely that third party integrations will be impacted. We work within the ticket element.

No, we don’t currently account for configuration items.

Your techs can still go into the ticket list or board and pick any ticket they want to work on. If you want to avoid this altogether, please reach out to us for more information about ServiceTree CONNECT.

We change the status of the ticket to the corresponding ‘In Progress’ that is defined per service board when you first setup ServiceTree Auto.

Your techs will still need to create a time entry. ConnectWise Manage will remember the time the ticket was opened and when the status changed. This will ensure the start time will be accurately captured. (Which is half the battle!)

This feature is available in our Enhanced version of ServiceTree Auto.

As soon as your ticket is in ConnectWise Automate, and is in a service board and status you have defined,ServiceTree Auto will work.

Just like an RMM ticket, as long as the ticket is in a service board with the status defined, ServiceTree Auto will work.

See it for yourself!

No credit card needed