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ServiceTree FAQs

Get an answer to all of your questions

Curious about ServiceTree Connect™? Ask us anything about our software or brand and get factual responses. If you do not find it here, fill out the form at the bottom and we will get you an answer.

Knowledge Base  |  Type of Business  |  On-Boarding  |  Software

Learn the benefits of integrating ServiceTree Connect™ with your current PSA.

Is there a tangible ROI with ServiceTree?

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Yes! Within six months of your ServiceTree deployment, you’ll know exactly how your team is performing. Your level of insight will exceed anything you’ve experienced before. And if you’re not satisfied, you’ll receive the next six months free!

We are not an MSP. Will ServiceTree work for us?

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Yes, PSA software is not just for MSPs! Whether you’re in finance, construction or medicine, you’ll have processes for daily operations. If you want to automate them, ServiceTree is for you.

Knowledge Base

The key to ServiceTree.

Can you bring an old knowledge base over?

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Depending on PSA software you are currently using, you may be able to transfer your knowledge base over. To discuss your particular situation, please reach out to us.

We don’t have any process documentation, and our knowledge base is obsolete. How can you help us?

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We provide an in-house Business Process Analyst. This person extracts and charts your business processes then configures ServiceTree accordingly. Once you’re comfortable, we hand over control so you can edit existing processes and create new ones right in the system.

Why are decisions trees better than a knowledge base (as used by other ticketing systems)?

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Knowledge bases are external to the active ticket or task. They’re used only as a reference tool or a set of recommendations. Technicians are not compelled to use them. They’re discretionary. A decision tree is an automated process and it is not optional. It is the platform and the modality of ticket execution in one. This structured approach guarantees standardized, consistent delivery of service – externally or internally.

For All Types of Businesses

Yes, even yours.

We’re a mid-size business with an IT department. How will ServiceTree help us?

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Your IT tech support team is no different to the kind you would find in a typical MSP. You both need the same levels of process automation. Likewise, you need team/job-related data insights so you can manage your resources and make strategic decisions. Whether or not you invoice your work, you still enjoy all the same efficiency gains.

We are not an MSP. Will ServiceTree work for us?

See Answer >
Yes, PSA software is not just for MSPs! Whether you’re in finance, construction or medicine, you’ll have processes for daily operations. If you want to automate them, ServiceTree is for you.

Do you support small businesses?

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Sure thing. If you're looking for a PSA for small businesses, you've come to the right place. ServiceTree benefits almost any process-based business, regardless of size. An MSP with only ten technicians will still see cost-effective and measurable gains from ServiceTree.

Onboarding

It's actually pretty easy.

How long does onboarding take?

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As long as our simple 3 step process is followed, on-boarding should only take 4 weeks.

What is required for onboarding?

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The Software

We have high standards.

How often is ServiceTree deployed?

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ServiceTree is hosted entirely on the Microsoft Azure platform, comprising the Azure ‘Web Apps’ and ‘Azure SQL’ PaaS. It delivers an uptime of 100%.

How often is ServiceTree backed up?

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Let's Get Started

With ServiceTree Connect™ there is no wasted time or added work. Our plugin seamlessly integrates with other PSA software such as ConnectWise and Autotask, offering you a time-saving, data-focused interface without changing anything on the backend. 

Book a demo to watch our ticketing process in action, and you’ll see just how different and beneficial ServiceTree Connect™ is.

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