The holidays are now behind us, and it’s time to get back to business. For managed service providers, that means getting your teams back in the groove of working hard and being productive. However, after a long break, it can be difficult for everyone to refocus and get back into the rhythm of work. So here are five tips managed service providers can use to help their teams re-engage with their work after the holiday break.
Set clear goals and expectations
Take a few minutes at the beginning of each week to establish goals for your team. Doing so will help you stay organized and keep track of what needs to be accomplished by the end of the week. Setting goals also gives your team something tangible to strive towards and can help motivate them throughout the week.
Make use of technology
Utilize technology such as a help desk ticketing system to help streamline processes and keep track of progress throughout various projects or tasks being completed by different team members at any given time. Having these tools available will make it easier for everyone involved in a project or task to stay organized and updated on its progress, ultimately leading to more efficient completion times when it comes time for delivery deadlines or other important deadlines associated with an assignment or project at hand.
Prioritize Tasks
During each day, prioritize tasks in order of importance or urgency. This will ensure that your team immediately focuses on tasks that need attention instead of wasting time on lower-priority items. It also allows them to quickly identify which tasks should take precedence over others if there is limited time available for completing tasks on a given day.
If ConnectWise PSA is a part of your tech stack, one way to ensure the right tickets are being worked on at the right time is to utilize ServiceTree Auto, a ConnectWise integration that eliminates cherry picking through the use of automated dispatching.
Encourage Open Communication
Open communication is key when it comes to managing any team. Encourage your team members to communicate openly with one another about their tasks and workloads so that everyone knows what needs to be done and how much time is needed for each task. Make sure everyone has access to the necessary resources they need to complete their work efficiently.
Provide Feedback & Recognition
Positive reinforcement can go a long way in helping employees feel appreciated and motivated to reach their goals. Make sure you take time to provide feedback on projects or tasks your team has completed and recognize individual achievements throughout the year with rewards or recognition programs like Employee of the Month awards or team awards for exceeding goals or expectations. In addition, consider rewarding your techs for excellent customer feedback if you use a CSAT survey.
Getting back into a regular routine after an extended holiday break can be challenging for managed service providers, but following these five tips will help ensure that your team is prepared and ready to hit the ground running in 2023!
