Customer Service and The Seesaw Effect
In today’s post, Paul Azad, the founder of ServiceTree talks about a few elements of an MSP and the job is going to be related to the customer, ensuring that we can achieve customer satisfaction, and also ensure that our customers are sticking around for the right reason. Why an SLA is a powerful […]
Is Your PSA the Wife of Your MSP
In today’s post, Paul Azad, the founder of ServiceTree talks about the software stack. And specifically, the main elements of our software stack that we use in an MSP. The reason I want to cover this is that I get an opportunity to speak to a lot of MSPs on a really regular basis. […]
The Broken Window Theory
In today’s post, Paul Azad, the founder of ServiceTree talks about The Broken Window Theory. The idea behind it Although the broken window theory has nothing specific to do with an MSP, or actually to do with any business, it’s actually got something to do with everything we do. The broken window theory is […]
Hiring Only the Best
In today’s post Paul Azad, the founder of ServiceTree talks about hiring people. I only hired the best When I talked to MSPs, it sounds uncommon when we talk about our team, what they’re good at, what they’re not good at, and all those things that are related to them. it’s interesting, the […]
Journey of the Bus
In today’s post Paul Azad, the founder of ServiceTree goes over the journey, the bus, and who’s on board. The journey, the bus, and who’s on board. When I talk about the journey on the bus, I’m talking about the business direction that the organization is going. As your business becomes bigger, as […]
In the Business of People or Technology
In today’s post Paul Azad, the founder of ServiceTree goes over a simple question. What are we in the Business of People or Technology? Sounds like a tricky question, but really, we’re in the business of people. So, for some people that might be a bit confusing, but realistically, if you look at it, […]
Remote Working and Metrics
In today’s post, Paul Azad, from Service Tree, is going to talk about staff working from home, remote working, working at home working out of the office, or whatever you want to call it. But the single important element is that your team are not working in the same direct supervision as you or as […]
Maximizing Efficiency in IT Service Delivery: The Power of Automated Dispatching for MSPs
Efficiency is crucial for IT managed service providers (MSPs) striving to deliver exceptional service to their clients. Manual ticket management processes often hinder efficiency, leading to delays, errors, and suboptimal resource allocation. ServiceTree Auto, a leading SaaS company, offers an automated dispatching plugin designed specifically for MSPs using ConnectWise. In this blog, we will explore […]
How to calculate churn for your MSP
Calculating churn for a managed service provider (MSP) is a necessary process that can provide valuable insights into customer satisfaction, retention, and growth projections. In this blog post, we will discuss how to calculate churn for an MSP and why it’s important to track. What is churn? Churn, also known as customer attrition, is the […]
After Hours Support – What Is Expected Of Your Team
Like any other service-based industry, an MSP is only as good as its people. Yes, tools are important, but unless you plan on hiring robots and AI to do all your support, people will be your special sauce that your customers will appreciate. Having had an MSP since 2000, I am especially aware that […]
